Privacy Policy

DATE LAST REVISED: April 5, 2024

Seamless Logistics, Ltd (“Seamless,” “our,” “us,” or “we”), respects your concerns about your privacy and provide this Notice Privacy Notice (the “Privacy Policy”) to explain how we collect, use, and disclose information that we collect about you when you inquire about, use or purchase our services and when our carriers, drivers, warehouse personnel and distributors do business with us.

This Privacy Policy applies to personally identifiable information (“personal data”) collected from customers, carriers and drivers, including, without limitation, information collected through the Services. “Personal data” is information that identifies you as an individual or relates to an identifiable individual. As used hereinafter, the term “Services” includes those websites, platforms, and mobile applications from which you are accessing this Privacy Policy, which are owned and/or operated on behalf of Seamless, and the web pages associated with www.shipseamless.com. The terms “you” and “your” shall include and/or reference the individual user of the Services and, when applicable, the business entity for which the individual user of the Services serves as an agent, independent contractor or employee of that business entity.

By accessing or otherwise using the Services, you acknowledge that you have read and understand this Privacy Policy and our Terms of Service, that you agree to be bound by them as they form a binding agreement between you and Seamless, and that personal data you provide may be process and used in accordance with the terms of this Privacy Policy.

What Personal Data We Collect and How We Collect It?

In using the Services, including when registering for our Services, asking about moving loads, etc., you may be asked for and may provide to us, personal data including, your name, e-mail address, postal address, telephone number, business contact information, account information, banking details, social security number, driver’s license number, order information, and shipment information.

We may also collect technical information when you visit the Website or use the Services, including device information (such as the type of browser you are using, the type of operating system you are using, and regional and language settings), your Internet Protocol (IP) address and the domain name of your Internet service provider, aggregate data about the number of visits to a site or service, and/ or aggregate data about the pages visited. Where IP addresses or other technical information are deemed Personal Information under local law, we will treat this information as Personal Information. We may combine information we receive online with other information you have provided to us and with information from other sources to improve our knowledge of you, to help us provide quality service and to provide and customize our products and services. Where we combine non-personally identifiable online information with Personal Information, we will treat the combined information as Personal Information.

We do use cookies on our Services. Cookies are small text files that websites send to your device (computer, mobile phone, tablet, etc.) when you are browsing, There are widely used to make websites work more efficiently, as well as to provide information to the website owners. Cookies are used to improve your browsing experience by allowing us to remember your actions and preferences (such as login, language, font size, and other display preference) over a period of time, so you do not have to keep re-entering them whenever you come back to the Website or browse from one page to another.

We only use necessary and session cookies. Necessary cookies are those that are required in order for you to access the Services at all. Session cookies are temporary cookies that remain in the cookie field of your browser until you leave the Website. They enable certain Website functionality and are automatically deleted when you close your browser. They are used to manage the state of your visit, such as keeping you logged in.

Your Privacy Is Not for Sale.

Simply put, we do not and will not sell or rent your personal information to anyone, for any reason, at any time. We treat your information confidentially; it is not our practice or Policy to share your information with any outside organizations or companies. Only in those instances where we have written authorization from you to release information to an agent acting on your behalf, or as otherwise required by law, will we disclose your information.

How We Use the Personal Data

We and our services providers may use personal data for the following legitimate business purposes:

to provide you with our Services;
to provide the functionality of the Services;

to respond to your inquiries or requests;
to coordinate with shippers, consignees, carriers, drivers, warehouses, distributors and other supply-chain participants on the dispatch and delivery of loads;
to tender loads to carriers;
to accept requests to arrange transportation of shipments from customers;
to track, text (SMS) message, call, and provide updates on or relating to the status and location of loads;
to create and manage accounts (including online accounts);
to perform auditing, invoicing, and reconciliation activities;
to process claims received in connection with our services;
to provide support to customers and carriers;
to respond to inquiries, requests, questions and comments;
to communicate by email, mobile text (SMS) messaging, push notification, telephone call or other means;
to deliver to you any administrative notices, alerts and communications relevant to your use of our Services;
to analyze site usage and improve our Services;
for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud, or other criminal activity;
to protect the security or integrity of our products or services, and/or to enforce the terms governing their use;
detect and protect against safety threats or destruction of property, including threats to our IT systems and other assets;
to detect and protect against fraud, criminal activity and other legal liabilities;
to evaluate and improve our business operations and business intelligence, including our ability to address customer needs;
to analyze for business reporting;
to provide personalized services;
to ease use of our products, services, websites and apps by eliminating the need to re-enter information;
as allowed via your consent; and
as otherwise set forth in this Privacy Policy.

We also use personal data to comply with applicable law and our policies, and to cooperate with government officials or parties in litigation under process of law or regulation, or as otherwise required or permitted by law.

From time to time, we may request other personal information to provide you with other benefits and services. In all such instances, you will be given the opportunity to provide or decline to provide that information, and such information will be used only for the stated purpose.

How We Disclose or Otherwise Share Personal Data?

We may disclose personal data of customers to supply-chain participants such as drivers and carriers, warehouses, and distributors to the extent necessary to coordinate, execute and monitor shipments, to provide the Services that you have requested or authorized, and for other legitimate business purposes consistent with this Privacy Policy. We may also disclose personal data of carriers and drivers to customers and supply-chain participants for such purposes.

We may also disclose personal data to our service providers to perform tasks on our behalf for business purposes consistent with this Privacy Policy. These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

We may also disclose personal data, as necessary or appropriate, to comply with applicable law or regulations, including laws outside your country of residence; to cooperate with public and government authorities including law enforcement; to establish, exercise or defend a legal claim; or, as otherwise permitted or required by law.

In addition, we may disclose or transfer personal data to a third party in connection with any reorganization, joint venture, assignment or other disposition of all or any part of our business, assets, or stock, or if we are acquired in whole or in part by or merged with another company. Such third parties may include, for example, an acquiring entity and its advisors.

Access and Choices

We may send you communications via email, mobile text (SMS) messaging, or push notifications. You may opt out of such communications as described below. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you use certain services, you may not opt out of mandatory service or administrative communications that are part of certain services and are necessary for the performance of such services. For customer care assistance with communications preferences, call us at 614.488.6332.

Promotional Emails

We may send emails to customers (including their employees) that promote the same kinds of products and services we are presently providing them, or similar kinds of Seamless products and services that may be of interest to them. You may opt out from receiving further promotional emails by following the instructions included in these emails.

SMS Text Messaging

Certain Services utilize SMS text messaging. For example, we may use text messaging for general service notifications or for mobile phone tracking services. Before you receive any text messages from us, you will be notified about our use of text messaging and asked for your consent. When you use these Services you may be subject to messaging and data charges from your wireless carrier, depending on your wireless data plan and rates. Please note that carriers are not liable for delayed or undelivered messages.

To cancel receipt of text messages from Seamless, you may reply STOP or HIDE to any message received from Seamless.

To obtain help for the text messaging services associated with Seamless you may contact us at 614.488.6332.

Security

We have implemented administrative, technical and organizational security measures designed to help protect your personal data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

Third Party Links

This Privacy Policy does not address, and we are not responsible for, the privacy, personal data practice of any third parties, including any third party operating any website or service to which the Services link. If you access a link to a third party website from the Services, you should read about that third party’s privacy practice to understand how it collects, uses, and processes personal data that you may provide to it.

Storage and Data Retention

We will store your personal data for no longer than is necessary for purposes described in this Privacy Policy, or as required to meet legal requirements.

Data Transfers

Your personal data will be stored in the United States, which may be a country outside your country of residence.

Use of the Services by Minors

The Services are not directed to individuals under the age of 18 and we do not knowingly collect personal data from individuals under the age of 18. If you believe anyone under the age of 13 has provided personal data to use, please contact as set forth in the “Contact Us” section below.

Changes to Our Policy

We update this Privacy Policy periodically. In the event that changes are made, we will post the updated Privacy Policy on our Website with the corresponding date of revision appearing at the top of the Privacy Policy. Changes are effective immediately upon posting.

Contact Us

If you have any comments, questions, concerns or feedback regarding this Privacy Policy or any other privacy or security concern, contact us at: Seamless Logistics, 775 Yard Street, Suite 250, Columbus, OH 43212, or by telephone at 614.488.6332.